Troubleshoots

1. I installed Wiwiz HotSpot Builder Utility into my DD-WRT device, but I cannot see the authentication page of my hotspot when opening web browser.
The reason could be:
1. Your DD-WRT version does not support Wifidog.
2. Your DD-WRT device is connected to the Internet, but not with WAN port.
3. Your DD-WRT version may have bugs, you are using a incompatible device, some kernel modules are not loaded, or insufficient memory.

2. I installed Wiwiz HotSpot Builder Utility, but the authentication page is not the one I set in Wiwiz Web Panel.
Please input right Hotspot ID and User Name when setting up Wiwiz HotSpot Builder Utility. Otherwise, the authentication page of the default sample hotspot but not yours will be displayed.

3. I installed Wiwiz HotSpot Builder Utility on a Linux computer, and my WiFi client connected to the hotspot successfully, but I cannot see authentication page when opening web browser.
If you are using a wireless router as AP, you should disable the DHCP and UPNP service on your wireless router. And you should configure and startup the DHCP service on your Linux computer.

4. I installed Wiwiz HotSpot Builder Utility with VMWare，and my WiFi client connected to the hotspot successfully, but I cannot open any web page.
The possible reason could be
Your host machine is connected to your router wirelessly, but not with a cable.
Network settings in virtual machine is not properly set, NAT service on host machine is unavailable, NAT networking failure caused by wrong firewall settings. Please check your VMWare settings.
It may be caused by DNS resolving failure due to firewall or other networking problems. Please reinstall Wiwiz HotSpot Builder Utility，and use a third-party DNS address when specifying DNS, such as Google’s 8.8.8.8 or DNS server provided by your ISP.
Please be sure you are using the official version of VMWare. Third-party version may cause issues.

5. How to disable Wiwiz HotSpot Builder Utility?
If you installed it in your DD-WRT router/wireless router, you can run this command :
# /jffs/usr/local/hsbuilder/hsbuilder_setup4dd-wrt.sh disable

And restart your router/wireless router.

If you installed it on a Linux computer or in a virtual machine, you can run this command :
/usr/local/hsbuilder/hsbuilder_setup.sh disable

6. How to uninstall Wiwiz HotSpot Builder Utility?
If you installed it in your DD-WRT router/wireless router, you can run this command :
/jffs/usr/local/hsbuilder/hsbuilder_setup4dd-wrt.sh -dest /jffs uninstall

And restart your router/wireless router.

If you installed it on a Linux computer or in a virtual machine, you can run this command :
/usr/local/hsbuilder/hsbuilder_setup.sh uninstall

7. I am trying to install Wiwiz HotSpot Builder Utility in a DD-WRT router/wireless router. When I run “cd /jffs; tar -zxf /tmp/root/hsbuilder-util-latest-DD-WRT.tar.gz”, the following error shows:
tar: can’t open ‘/tmp/root/hsbuilder-util-latest-DD-WRT.tar.gz’: No such file or directory
It seems that you did not connect your router/wireless router connected to the Internet, or downloading temporarily failed. Please make sure your router/wireless router connected to the Internet, and try it again.

8. I am trying to install Wiwiz HotSpot Builder Utility in a DD-WRT router/wireless router. When I run “/jffs/usr/local/hsbuilder/hsbuilder_setup4dd-wrt.sh -dest /jffs setup”, the following error shows:
-sh: /jffs/usr/local/hsbuilder/hsbuilder_setup4dd-wrt.sh: not found
It seems that the DD-WRT you are using does not support JFFS2, no enough space on JFFS2 partition, or JFFS2 support is not enabled.
Please use the right version of DD-WRT that supports JFFS2, enable it, and make sure there is plenty of space on JFFS2 partition.

9. My DD-WRT does not support JFFS2, or there is not enough space in my JFFS2 partition, how can I install Wiwiz HotSpot Builder Utility then?
We recommend using the version of DD-WRT, which supports JFFS2, and make sure there is still enough space in your JFFS2 partition.
However, if you cannot meet this requirement, you can install Wiwiz HotSpot Builder Utility into the directory /tmp. You can do this by running the following command with telnet/SSH (remember to get your router/wireless router connected to the Internet first) :

?View Code BASH
cd; wget http://dl.wiwiz.com/hsbuilder-util-latest-DD-WRT.tar.gz
cd /tmp; tar -zxf /tmp/root/hsbuilder-util-latest-DD-WRT.tar.gz
/tmp/usr/local/hsbuilder/hsbuilder_setup4dd-wrt.sh -dest /tmp setup

Be aware that all the contents in the directory /tmp will be automatically cleared after rebooting the router, thus the settings on Wiwiz will be also cleared. If you want your Wiwiz settings to be available after rebooting the router, you can try the following:

Get your router/wireless router connected to the Internet.

Open web browser and enter the Web interface of DD-WRT(usually http://192.168.1.1), click “Administration” -> “Commands”, input the following commands (replace HOTSPOTID and USERNAME with your own Hotspot ID and user name):

?View Code BASH
if [ ! -e "/tmp/usr/local/hsbuilder/hsbuilder.sh" ]; then
wget -O - "http://dl.wiwiz.com/hsbuilder-util-latest-DD-WRT.tar.gz" > /tmp/hsbuilder-util-latest-DD-WRT.tar.gz
cd /tmp; tar -zxf /tmp/hsbuilder-util-latest-DD-WRT.tar.gz
/tmp/usr/local/hsbuilder/hsbuilder_setup4dd-wrt.sh -dest /tmp qsetup -hotspotid HOTSPOTID -username USERNAME
fi

And then click “Save Firewall”. Wait several minutes until Wiwiz is loaded.

If it does not work anyway, you can try the No Client Mode. Please read this article for details.

10. Sometimes an error page but not the Authentication Page shows, which says “You are seeing the page because it is probable that the internet connection provided by this hotspot is temporarily unavailable. ……”
Some reasons may cause this issue.
For example, if your hotspot is Not Free for using, Wiwiz needs to synchronize the network addresses of the online payment web pages, so that users are able to do the payments before being authenticated. These network addresses of the online payment web pages may change occasionally, in this case, it may cause Wiwiz HotSpot Builder Utility to retrieve the new addresses and reload to take effect. Thus, it causes a temporary interrupt.
If you set any dynamic domain name in the White/Black Domain Name/IP when do the HotSpot Settings, same error may occur.
In the cases described above, this issue is a normal phenomenon, usually, it happens very occasionally and temporarily, and the service will restore very soon and you can just refresh your web browser.
on the other hand, a bad local Internet connection, permanent instability or interrupt of connection, DNS resolving failure, DNS cache poisoning, or DNS hijacking may also cause this phenomenon. In this case, it is recommended to check your devices and network connection, and use safe and reliable DNS servers.
If you cannot figure it out on your own, or this issue happens very frequently and permanently, you can try to run the following command on your DD-WRT/OpenWRT device or Linux computer in which Wiwiz HotSpot Builder Utility (later than v1.1.3) is installed:
echo 'noresolve' >/tmp/hsbuilder_option
If you are using No Client Mode, it may cause instability occasionally because auto server switching is not supported. In this case, if this problem happens permanently, you’d better install Wiwiz HotSpot Builder Utility.

11. Wiwiz HotSpot Builder Utility was installed into DD-WRT/OpenWrt successfully and the authentication page was loaded, but when accessing a web site after being authenticated, the authentication page shows again.
The reason could be:
Some settings might cause conflicts (e.g. QOS in DD-WRT/OpenWrt). Or, your DD-WRT version may have bugs, you are using a incompatible device, some kernel modules are not loaded, or insufficient memory.

Comments are closed.